Lost Your PSA Birth Certificate Receipt?
Here’s Exactly What to Do

Yes. For online orders, your reference number, which you can find in your email or SMS, is sufficient to track and confirm your order. For walk-in claims, presenting a valid ID and providing your personal details at the outlet allows staff to verify your transaction and release the document.

If you can recover your reference number from your email or SMS, you can track it through the PSAHelpline or PSA Serbilis website instantly. If you need to contact PSAHelpline support by phone, resolution typically happens within the same call, depending on the queue.

No. A lost receipt does not void your payment or cancel your order. The transaction is recorded in the PSA system. You only need to pay again if the original payment was never confirmed and there is no active order under your details.

Yes, but they need to be properly authorized. For online deliveries, you must register them as the Authorized Person to Receive (APR) through your PSAHelpline account. For walk-in claims, they must carry a signed authorization letter, a photocopy of your valid ID, and their own valid government-issued ID.

Your email confirmation from PSAHelpline or PSA Serbilis serves as digital proof of payment. If you paid via GCash, your GCash transaction history shows the payment. For BancNet or credit card payments, your bank statement will reflect the transaction. Contact your payment provider directly if you need a formal payment record.

In rare cases, following up on a lost receipt can reveal that the PSA could not locate your birth record. This results in a Negative Certification — a separate issue from the lost receipt. Do not discard it. It is the document required when filing for late birth registration or requesting the LCRO to endorse your record to the PSA database.